Refunds & Cancellations Policy

1. Subscription Plans

Ruangmei Dictionary offers various subscription plans to access premium features and services. All prices are listed in Indian Rupees (INR) and include applicable taxes.

2. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation:

• You will continue to have access to premium features until the end of your current billing period.
• Your subscription will not automatically renew for the next billing period.
• We do not provide partial refunds for unused portions of the subscription period.

3. Refund Policy

We want you to be satisfied with your purchase. Our refund policy is as follows:

3.1 Monthly Subscriptions

For monthly subscriptions, we offer a 7-day money-back guarantee from the date of purchase. If you are not satisfied with our services, you can request a full refund within 7 days of your initial purchase.

3.2 Annual Subscriptions

For annual subscriptions, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with our services, you can request a full refund within 14 days of your initial purchase.

3.3 Educational Licenses

For educational licenses, we offer a 30-day money-back guarantee from the date of purchase. If you are not satisfied with our services, you can request a full refund within 30 days of your initial purchase.

4. How to Request a Refund

To request a refund, please contact our customer support team at [email protected] or call +91 98765 43210. Please include the following information in your refund request:

• Your registered email address
• Date of purchase
• Subscription plan
• Reason for requesting a refund

We will process your refund request within 5-7 business days of receiving it.

5. Payment Processing

Refunds will be processed to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

6. Non-Refundable Items

The following items are non-refundable:

• Purchases made outside the refund period
• Subscription fees for periods where the service has been used substantially
• Any additional service fees, such as rush processing or custom development

7. Special Circumstances

We understand that special circumstances may arise. In cases of technical issues that prevent you from accessing the service or other exceptional situations, please contact our customer support team. We will review each case individually and may offer a refund or credit at our discretion.